Sometimes resolving issues with reconciliation mistakes with Bigpond account can be
troublesome, here are some basic tips to address the problems and resolve them:
1) Review transactions: The users have to check for the errors in the recorded
transactions.
2) Check dates and amount: The users have to match the dates and amounts of the
transactions with the actual transactions made.
3) Use accounting software: To manage the finances the best way is to get a accounting
software. The accounting software will manage and record the transactions accurately.
4) Check for unauthorized transactions: The users have to check if there are any
suspicious activities in the transactions. Report to Telstra or Bigpond if any unauthorized
transactions are made.
5) Bank statement: The users can compare the bank statement with Bigpond transactions.
This procedure can help users to identify the missing transactions in the reconciliation
process.
6) Reconcile regularly: Reconcile Bigpond account regularly helps the users to catch any
discrepancies.
7) Reconcile with supporting documents: The users have to keep each and every receipts,
invoices and other supporting documents of the transactions to use them for reconcile of
their account.
These are some steps to know about the reconciliation mistakes in Bigpond. If more of the
information is required then contacting to Bigpond customer support will be the best deal to
resolve the issues.

More Info: https://www.bigpondonlineservice.com/blog/bigpond-customer-service-australia/